GDPR Compliance – Our approach as a Data Processor

May 15, 2018

Loyalty Logistix Limited is compliant with ISO:27001 Information Security standard and has held this status for more than 4 years. This standard has been reviewed in context of GDPR and all Loyalty Logistix internal and external processes have been updated to reflect GDPR requirements. 

Loyalty Logistix does not sell data to any other external third party, and any specific data sharing with third parties including Microsoft Azure is done in the full knowledge and acceptance of our clients for contractual delivery purposes.

The data we process is restricted only to that detailed within our clients project scope and extracts are made on a daily basis from varying Dealer Management Systems.  This ensures our records reflect the latest customer preferences and amends as the source data. 

Our system’s processes do not allow an individual customer and vehicle record to become out of sync with the DMS. 

Loyalty Logistix holds external Information Security accreditation ISO:27001 and operates as a select Microsoft Independent Software Vendor in the U.K.

We are fully compliant with all existing Data Protection Laws including: Data Protection Act 1988, Data Protection (Amendment) Act 2003 and any subsequent amendments.

We do not access/process/transfer any companies supplied personal data outside of the European Economic Area.

All employees and contractors at Loyalty Logistix are provided with Information Security training on a regular basis and as a team on an annual basis.

Data retention - we typically retain any supplied personal data over 12 months old as a historical record of transactions and ensure that it is deleted at the conclusion of the contract.

Loyalty Logistix has an up-to-date Data Protection Policy and Information Security Policy and has not experienced any personal data breaches in the past 5 years.


Loyalty Logistix has a new home!

April 17, 2018

We have successfully relocated our Head Office to the Menai Science Park, known as M-SParc, in Anglesey. 

Providing high standards of service is so important to us the move was carefully planned and executed, and we are delighted to say we are now fully operational.

Like any growing family as we expanded things had become a bit snug in the Bangor office.

The M-SParc office is part of a £20m Welsh Government funded development and has significantly more space.

This combined with its flexible, state of the art design, means that it can easily accommodate not only our current team, but any future employees as we continue to grow.

M-SParc is a subsidiary of Bangor University and undoubtedly the move will foster closer connections.

Already many of our team are Bangor Uni graduates and we expect it to continue to provide a ready source of new talent for Loyalty Logistix well into the future.

Our full address details and main telephone number are:

Loyalty Logistix, M-SParc - Menai Science Park, Gaerwen, Anglesey, North Wales, LL60 6AG

Tel: +44 (0) 1248 546000

Please note the old Head Office landline is being automatically re-routed for the time being but this will be our new number from now on.

We’re already finding our new home an inspiring place to work with possibly the best view of Snowdonia across the whole of North Wales!

We’d love to share our new outlook with you.  If you’d like to arrange a visit, simply email us at enquiries@loyaltylogistix.com or call us on our new number above.


We look forward to welcoming you!

Opportunities ahead..

January 02, 2018

Roles we will be recruiting for during 2018 include:


DBA’s (Database Administrators)

C#.net Developers

SQL Report Writers

Data Analysts

Software QA/Testers

Account Managers

If you're thinking about a career with us, now or in the near future, then please get in touch and register your interest today by sending through an updated CV and a cover letter to email: hr@loyaltylogistix.com


* No approaches from agencies please

Jack Gower selected for Warwickshire Summer DoE Squad – Under 19 BOYS

June 01, 2017

Loyalty Logistix is delighted to hear that our youngest member of the Development team, Jack Gower has been selected to play for Warwickshire County Cricket Club Under 19’s squad, as part of a strong and large team of 18 players and the most senior age-group behind the professional team.

​“I’ve been playing for over 6 years now and I’m so happy that my hard work and commitment has finally paid off with this selection. I’m looking forward to a good season with my first match against Eaton College on Friday and will continue to work hard to further advance my Cricket skills.”


This squad competes in the Northern Counties Two-Day Competition as well as a number of T20 and 50 over matches, and one 3-day match. Many Warwickshire first class players have come through this age group.

As this is a significant achievement and to add to the pressure, Loyalty have sponsored Jack to help pave the way to greater stardom.

Said HR Director Martyn Rees “We wish him the very best of luck, and I for one would like him to remember me when he is playing for England against Australia in the Ashes.. as tickets would be gratefully received!”

Loyalty Logistix Limited continues to drive forward new World-beating Customer Platform app 'ACP' with the help of Microsoft’s ‘Go-To-Market’ Team

June 06, 2016

Loyalty Logistix Limited, the leading provider of Customer Retention systems and Data intelligence solutions to the Automotive sector, are delighted to announce that we have fully embraced the benefits of Microsoft technologies and now embark on a new Go-To Market strategy with Microsoft Corp.

Microsoft’s technology and support has helped the Company to drive the long-term development of a new World-beating ‘Automotive Customer Portal’ app, specifically designed for this sector.


Loyalty Logistix's Managing Director, Mike Mulholland said: 

“The Microsoft Azure cloud platform and Go-To-Market Services are both a great fit for Loyalty Logistix. By participating in networking, marketing, and promotional opportunities with Microsoft, Loyalty Logistix  looks forward to further building our growing list of potential Clients and Partners within the Automotive industry”.

The ‘ACP’ app enables Auto Manufacturers and Importers to maintain contact with car owners regardless of vendor and provides an intelligent event-driven, multi-channel Contact Management system for predictive email and personal webpage-based promotions, Service & MOT Reminders and Invitations. The Microsoft Go-To-Market team is now in place to assist in the promotion of this unique to Industry app.

“Microsoft is happy to collaborate with Loyalty Logistix on their exciting new CRM solution for the automotive industry. Microsoft Azure and Microsoft Office 365 provide a robust foundation that enables Loyalty Logistix to deliver comprehensive solutions to meet the needs of clients and deliver business value.  We look forward to the successful rollout of the Automotive CRM Platform”.
said Kevin Lasitz, Partner Business Evangelist, Microsoft Corp.

Founded in 2004, said Bobby Williams, Chairman of Loyalty: 

“Loyalty Logistix is currently celebrating 12 years of continued business growth and success. Having gained ISO27001 accreditation in 2014, we are recognised at the leading edge for best practices in managing information security.  Microsoft is an important part of our Company strategy to further safeguard the integrity and manage all aspects of Customer data and information.  We look forward to supporting our valued clients’ further utilising Microsoft technologies.”


Loyalty Logistix Gains Funding for Volkswagen Contract

June 30, 2015

Bangor-based company Loyalty Logistix, which provides customer retention and data intelligence services to the automotive sector, has secured a £650,000 funding package from Finance Wales and NatWest.

The investment will be used complete the development of the final phase of a new integrated customer information system for the Volkswagen Group. It will also fund the costs of implementing the system throughout the car maker's Japanese dealerships.

Loyalty Logistix will manage the system once implemented as part of a three-year contract estimated to be worth €2m per year. There is also the potential to roll it out to VW's other brands including Audi, Porsche, Seat and Skoda.

Bobby Williams, Chairman at Loyalty Logistix, said:

"Winning this contract with Volkswagen Group in Japan is an important step forward for Loyalty Logistix and we hope to be able to build on our success in the coming years. We can now fund the final development and implementation phases of this project and also roll out the system in every Volkswagen dealership in Japan."

Loyalty Logistix has previously worked with Bentley, Jaguar and Hyundai and now plans to expand its Software Development team to develop systems for hybrid and electric vehicles.

Pictured: (left to right): Bobby Williams, Loyalty Logistix Chairman; Christopher Dhenin, NatWest Senior Relationship Manager; Rhodri Evans, Finance Wales Investment Executive.


Loyalty Logistix achieves ISO 27001 certification demonstrating world-class information security

August 03, 2014

Loyalty Logistix, the leading provider of Customer Retention systems and Data intelligence solutions to the Automotive sector, are delighted to announce that we have successfully achieved ISO 27001 certification, the internationally recognised information security management standard.


The certification puts Loyalty Logistix at the leading edge for best practices in managing information security and is an important part of company strategy to safeguard the integrity of all aspects of customer data and information. 

Commenting on the certification, Mike Mulholland, Managing Director at Loyalty Logistix said:

“ISO 27001 certification is an important differentiator for us as it demonstrates our ongoing commitment to ensuring we have the highest standards in place to prevent information security risks across all aspects of our business.
Above all, it provides our clients with peace of mind that their data will be secure with us.”

ISO 27001 is a process-based certification which recognises companies for implementing, establishing, maintaining, and continuously improving their Information Security Management System (ISMS).
The ISO 27001 certification is the most widely recognised security standard accreditation in the world.
Loyalty Logistix has been awarded the standard for the design, development, configuration and provision of software and services to support the delivery of loyalty retention solutions to the Automotive Retailing Industry.

Bobby Williams, Chairman of Loyalty Logistix said:

“In today’s digital economy, protecting the confidentiality, integrity and availability of critical data has never been more important for Loyalty Logistix and our customers; we are delighted to have a seal of approval that the security measures we have in place are world-class.”

Loyalty Logistix celebrates 10 years in business

July 31, 2014

Founded in 2004, Loyalty Logistix is now celebrating 10 years of continued
business growth and success.
We look forward to supporting our highly valued clients over the next decade.

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