Meet the team

Nicola Plenderleith - Service Desk Manager

Nicola has an extensive background in the fashion world and whilst you won’t see any racks of Gucci or Prada in our offices, she brings with her an approach to customer service that is definitely haute couture.

As our Service Desk Manager, Nicola has a right first time, every time approach, guaranteeing client requests always reach the correct department and that issues are resolved quickly and professionally, from fixing minor bugs to facilitating new developments and marketing campaigns.

With her service, sales and support skills and her passion for delivering an unrivalled customer experience, going the extra mile for her is a walk in the park.

Excellent at communicating at all levels, with an easy style, she gives no blather and takes no nonsense when solving the problem. 

Down time is spent with her adorable two-year old and family and friends. She makes the most of the wonderful playground that is North Wales and has been known to enjoy a glass or two of fizz on the beach!